Privacy Policy

Who we are

This Privacy Policy explains how Knowl End Farm 143 Ltd (“we”, “our”, “us”) collects, uses and protects personal information. We are a company registered in England and Wales, operating from:

Brearley Mill, Halifax Road, Eastwood, Todmorden, England, OL14 6EF.

Last updated: 30 September 2025

What information we collect

  • We only collect the information that is necessary to provide our services:
  • Website visitors: We use Google Analytics to collect anonymous statistics about how our website is used (e.g. which pages are visited, how long people stay). This helps us improve our site.
  • Registered customers: If you register with us to place an order, we collect your name, email, business details, and order information.
  • Enquiries: If you contact us directly (for example by email or phone), we collect the information you provide so that we can respond to your enquiry.
  • We do not collect payment details through our website. Orders are placed without payment online.

How we use your information

  • We use your information for the following purposes:
  • To manage and process orders placed by registered customers.
  • To communicate with you about your orders or enquiries.
  • To improve our website and services using anonymous analytics data.
  • We do not sell or share your personal data with third parties for marketing purposes.

Cookies and analytics

  • Our website uses Google Analytics to track anonymous usage data (such as number of visitors and most popular pages).
  • Google Analytics may set cookies in your browser to help us collect this information.
  • This does not identify you personally.
  • You can disable cookies in your browser if you prefer.
  • Who can access our website
  • Anyone can browse the website and view our products.
  • Product prices are only available to registered customers.
  • To see prices or place orders, you must contact us to set up an account.

How we protect your data

We take appropriate technical and organisational steps to keep your information secure and to prevent unauthorised access.

How long we keep your data

  • We keep customer and order information for as long as necessary to manage our business relationship and to meet legal requirements.
  • Analytics data is kept by Google for a limited period as set by their retention policies.

Your rights

  • Under UK data protection law, you have the right to:
  • Request a copy of the personal data we hold about you.
  • Ask us to correct inaccurate information.
  • Request deletion of your data (where legally possible).
  • Object to the way we process your data.

To exercise any of these rights, please contact us using the details below.

Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Knowl End Farm 143 Ltd
Brearley Mill, Halifax Road, Eastwood, Todmorden, England, OL14 6EF
Email: orders@knowlend.co.uk
Call: 01706 615777